Are you a detail-oriented professional with strong analytical skills and excellent English communication? We are hiring an experienced Quality Analyst to join our team in Gurugram. This role is ideal for candidates who can evaluate processes, ensure quality standards, and drive continuous improvement.
📌 Job Title: Quality Analyst
Location: Gurugram
Salary: Up to ₹55,000 per month
Job Description
As a Quality Analyst, you will be responsible for monitoring performance, evaluating interactions, analyzing data, and identifying areas for improvement. You will work closely with operations and management teams to ensure quality benchmarks are met and exceeded.
Your role will directly impact customer satisfaction, operational efficiency, and overall business performance.
Key Requirements
To be eligible for this position, candidates must meet the following criteria:
- ✅ Fluent English communication (mandatory)
- ✅ Minimum 2 years of relevant experience
- ✅ Working knowledge of CRM systems
- ✅ Strong analytical and problem-solving skills
- ✅ Ability to identify gaps and recommend improvements
- ✅ Experience in quality monitoring and reporting
- ✅ Attention to detail with a quality-first mindset
Benefits & Perks
We offer a competitive and employee-friendly compensation package:
- 💵 Salary up to ₹55,000
- ✅ Attractive performance incentives
- ✅ Cab & meal facilities
- ✅ Professional and growth-oriented work environment
- ✅ Opportunities for career advancement
Why Join Us?
Quality is at the heart of everything we do. We value professionals who are passionate about maintaining high standards and driving excellence. This role offers exposure to structured processes, leadership collaboration, and long-term career growth.